Privacy Policy

Last updated Wednesday 17th October 2018 at 21:38.

Ben Mobbs t/a BJUM (“us”, “we”, or “our”) operates the BJUM website (the “service(s)”).

Here at BJUM we are serious about your privacy and security and aim to handle your data with the utmost sensitivity and care. This page informs you of our policies regarding the collection, use and disclosure of personal information when you use our services.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your personal information for providing and improving the services described on this website, or any which you have requested from us. By using the services, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://bjum.uk.

Information Collection & Use

While using our services, we may ask you to provide us with certain personally identifiable information that can be used to contact you to fulfil any service(s) you have requested or to provide information about those services you have enquired about. Personally identifiable information usually includes, but is not limited to:

  • Name
  • Email address
  • Telephone number (optional)
  • Other information that could conceivably be used to identify you that you have chosen to provide in, for example, a message to us.

For other uses, please see below.

Server Log

We collect information that your browser sends whenever you visit our website (“log data”), as is standard in the operation of any website stored and access on a web server or host. This data may include information such as your computer’s Internet Protocol (“IP”) address provided by your Internet Service Provider (ISP), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics. This information is necessary in the normal course of offering a website to provide information on our services, and is collected automatically by virtually all websites on the Internet, to aid in the detection of errors.

Cookies

Cookies are files that store a very small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.

We use cookies to collect information. You can configure your browser settings to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

Service Providers

We may employ third party organisations to facilitate our services, to provide the services on our behalf, or to assist us in analysing how our services are used.

These third parties may, in only very specific circumstances that will however possible be made aware to you, be provided with information we have collected or received from you only to perform these tasks on our behalf, and are not admitted to disclose or use this information for any other purpose.

Analytics

We use Google Analytics and Hotjar to analyse how visitors use our website, in order to make improvements to its usability and helpfulness, to provide the best customer experience possible. This information is totally anonymous and cannot be used to identify any individual alone. This includes data such as:

  • Coarse geographical information, limited to country only
  • Device and browser information
  • Referring page (if you visited via clicking a link on another website)
  • Pages visited, and in what sequence
  • Mouse movements
  • Items clicked/touched
  • Mouse “scrolling” activity inc. touch
  • “Hotspots” that indicate the greatest amount of mouse or touch activity

For example, we may move an element on the website that includes important information that is often missed, in response to these observations. For more information on how this information is stored and processed, please visit the links above to access those organisation’s respective privacy policies and learn more about them.

You can opt-out by enabling the Do Not Track functionality of your browser, which we honour, and specifically from Hotjar by clicking here: Opt Out of Hotjar Analytics.

We do not collect or store the following information:
  • Keystrokes (keyboard input)
  • Passwords, date of birth, card/payment details

If we receive sensitive information such as passwords or card/payment details in error, for example it is sent to us with our contact form or by email, we will destroy it for your protection.

No Spam

We never sell, provide or redistribute your information to third parties for the purposes of marketing, targeted advertising or other promotional activity and we do not conduct unsolicited marketing communications of our own. We will always first receive your permission to send you, for example, a newsletter or product/service updates, and then only to the e-mail address you provide. If you do receive e-mail updates from us that you no longer wish to receive, you can easily unsubscribe from all future e-mails by clicking the “Unsubscribe” link at the bottom of the e-mail.

Security

The security of your personal information is of utmost importance to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use more than commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

When you contact BJUM, all communications are immediately encrypted by 256-bit TLS (Transport Layer Security) and stored in a secure database within the EU (Ireland), on servers passing the SSAE16 audit, protected by two-factor authentication and strong passwords that are hashed and salted. Wherever data is stored on our premises, it is kept physically secure (i.e. lock and key) and password-protected, typically on Linux, Unix and MacOS systems.

Our website is hosted by one of the UK’s largest web hosting infrastructures, Tsohost, whose data centres are protected by a three-metre-tall perimeter fence, more than 25 CCTV cameras, electronic access control systems and 24/7 personnel.

We fully comply with the UK Data Protection Act (2018) to store your information securely and only as necessary for the efficient delivery of our services to you, the customer. Internally, all passwords are stored in encrypted databases or memorised, never in plain text or “memos”, and so are virtually impossible to access without authorisation. You can be sure your data is as safe as possible with BJUM.

You may make payments to us via our secure online invoices that are powered by leading industry cloud accounting provider Xero, via digital documents delivered to the e-mail account you provide. Our payments are processed by Braintree, a PayPal company, for which we have passed a security audit and been deemed “low risk”. We do not store any card or payment information, which is processed in accordance with Level 1 PCI-DSS (“Payment Card Industry Data Security Standard”) by Braintree and/or PayPal, relevant Data Protection law and protected by the strongest available 256-bit SSL (Secure Socket Layer) encryption. Braintree’s payment processing security is recognised by both VISA and Mastercard. We perform additional checks on all card transactions, such as CVV and AVS to prevent fraudulent payments for our services. For more information on Braintree’s security standards, please click here: Braintree Data Security.

External Links

Our website or services may provide links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our services does not solicit anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we discover that a child under 18 has provided us with personal information, we will delete such information from our server/records immediately.

Legal Compliance

We will disclose your personal information where required to do so by law as governed by the Courts of England, United Kingdom.

Changes

We may update our Privacy Policy from time to time. We will notify you of any changes by posting an update to the main page (“home page”). You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective immediately.

Contact Us

If you have any questions about this Privacy Policy, please contact us.